PERFORMANCE HOUSE CONSULTANTS TO DELIVER PERFORMANCE MANAGEMENT & BENCHMARKING MODULE.
PERFORMANCE HOUSE CONSULTANTS TO DELIVER PERFORMANCE MANAGEMENT & BENCHMARKING MODULE.
(PRWEB) May 3, 2003
Performance House, the international Performance Management Consultancy, Managing Director Martin Ashfield has been appointed by The University Of Central Lancashire as an Associate Lecturer with particular focus on Call and Contact Centre Performance Management.
An organisation’s performance management strategy is fast becoming critical to business success. The international experts in performance management and benchmarking Performance House Ltd were initially asked to create the Performance Management & Benchmarking module for the University Of Central Lancashire. The successful creation of this module has lead to Martin Ashfield being appointed as an Associate Lecturer for the University. ÂThis course is a great opportunity for Performance House to enlighten call & contact centre managers about real performance management. There is more to performance than monitoring statistics, you must have a balance and take into consideration all stakeholders expectations along with organisational vision & goals.” commented Martin Ashfield, managing director of Performance House.
Using their ÂTotal Interface Management Effective Relationship Model to assist in the understanding barriers to service excellence, Performance House has already assisted companies in overcoming these challenges with practical and simple steps to improve.
The company launched last year, has rapidly acquired a leading role in the performance management and benchmarking field in the public and private sector. It is a member of the Call Centre Association working group, creating a best practice framework for Public Sector contact centres and also works with organisations across a range of industry segments in developing international standards in delivering multichannel customer services.
To participate in the University Of Central LancashireÂs post graduate certificate In Call Centre Management please email info@performance-house.com
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